GENERAL QUESTIONS
What is the status of my order?
After placing your order, we will send you a confirmation email so you can track the status of your order.
Can I change my order?
We can only change orders that have not yet been processed for shipment. Once your order status is "preparing for shipment", "shipping" or "delivered", we cannot accept any changes to your order.
PAYMENT
What payment methods do you accept?
We accept the following 2 main payment methods:
● PayPal
Askmenn mainly uses PayPal to process secure payments. We accept MasterCard, VISA, American Express and Discover cards via PayPal.
● Secure payment by credit card
We also accept credit card payments using Visa, Master Card, American Express and Discover.
What currency will I be charged in?
All our transactions are made in USD. If your credit or debit card uses a different currency, your bank will use the appropriate exchange rate for the currency you have selected, depending on the website you are on.
Do you offer the option to pay 3 or 4 times?
We accept 3 times payment.
SHIPMENT
Where do you ship?
We ship worldwide, including Asia, North and Central America, Europe and Oceania, offering payment via PayPal and credit card.
How long does it take for my order to ship?
Once your order is placed, it usually takes 3 to 7 days to process.
Shipping time depends on the selected delivery method.
How can I track my parcel?
After placing your order, we will send you a confirmation email so you can track the status of your order.
What if I'm not at home?
If you are not at home, a new delivery will be made the next day or the supplier will contact you to arrange a new delivery date depending on the country and delivery method selected.
You may need to go to your local post office to collect your parcel in case it cannot be delivered to you.
RETURNS
Do you accept returns?
We accept returns under the following conditions:
- The item must have been sold in our online store
- The item should not be used in any way
- Request for return or exchange is made within 14 days from the date of delivery
To request a refund, please contact our customer service department.
Can I exchange an item?
We accept exchanges and are subject to the same terms and conditions as returns
To request an exchange, please mention that you would like your item exchanged when preparing your return with our support.
Are returns free of charge?
To return an item, please contact customer service for a return address. Once you have received your address, please place the item safely in its original packaging and include your proof of purchase.
In some cases, return shipping is free. If you return an item and the reason for the return is not due to an error on Askmenn.com, the return shipping cost will be deducted from your refund.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the shipment in our warehouse.
Once your return has been accepted, your refund, exchange or credit will be processed within 14 days of our services accepting your return.
If you still have any questions or concerns, please contact us in our Support Center.
What is the status of my order?
After placing your order, we will send you a confirmation email so you can track the status of your order.
Can I change my order?
We can only change orders that have not yet been processed for shipment. Once your order status is "preparing for shipment", "shipping" or "delivered", we cannot accept any changes to your order.
PAYMENT
What payment methods do you accept?
We accept the following 2 main payment methods:
● PayPal
Askmenn mainly uses PayPal to process secure payments. We accept MasterCard, VISA, American Express and Discover cards via PayPal.
● Secure payment by credit card
We also accept credit card payments using Visa, Master Card, American Express and Discover.
What currency will I be charged in?
All our transactions are made in USD. If your credit or debit card uses a different currency, your bank will use the appropriate exchange rate for the currency you have selected, depending on the website you are on.
Do you offer the option to pay 3 or 4 times?
We accept 3 times payment.
SHIPMENT
Where do you ship?
We ship worldwide, including Asia, North and Central America, Europe and Oceania, offering payment via PayPal and credit card.
How long does it take for my order to ship?
Once your order is placed, it usually takes 3 to 7 days to process.
Shipping time depends on the selected delivery method.
How can I track my parcel?
After placing your order, we will send you a confirmation email so you can track the status of your order.
What if I'm not at home?
If you are not at home, a new delivery will be made the next day or the supplier will contact you to arrange a new delivery date depending on the country and delivery method selected.
You may need to go to your local post office to collect your parcel in case it cannot be delivered to you.
RETURNS
Do you accept returns?
We accept returns under the following conditions:
- The item must have been sold in our online store
- The item should not be used in any way
- Request for return or exchange is made within 14 days from the date of delivery
To request a refund, please contact our customer service department.
Can I exchange an item?
We accept exchanges and are subject to the same terms and conditions as returns
To request an exchange, please mention that you would like your item exchanged when preparing your return with our support.
Are returns free of charge?
To return an item, please contact customer service for a return address. Once you have received your address, please place the item safely in its original packaging and include your proof of purchase.
In some cases, return shipping is free. If you return an item and the reason for the return is not due to an error on Askmenn.com, the return shipping cost will be deducted from your refund.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the shipment in our warehouse.
Once your return has been accepted, your refund, exchange or credit will be processed within 14 days of our services accepting your return.
If you still have any questions or concerns, please contact us in our Support Center.